Customer service
Definisjon
Assistanse og råd gitt av et selskap til de som kjøper eller bruker produktene eller tjenestene deres.
Synonymer5
Antonymer3
Eksempler på bruk1
Many businesses prioritize excellent customer service to retain their clients. Effective customer service can lead to increased customer loyalty and satisfaction. The company invested in training its staff to enhance customer service.
Etymologi og opprinnelse
The term 'customer' originates from the Latin 'custodire,' meaning 'to guard or protect,' while 'service' derives from the Latin 'servitium,' meaning 'slavery or servitude,' reflecting the concept of serving the needs of others.
Relasjonsmatrise
Utforsk forbindelser og sammenhenger
"ABC-Analyse (Strategic Method of Inventory Management)"
is indirectly related through inventory management impacting customer service quality
annonsering
Customer service and annonsering (advertising) are interconnected through the concept of brand communication, where effective advertising attracts customers while exceptional customer service retains them, creating a seamless experience that drives loyalty.
Account based marketing (ABM)
Account Based Marketing (ABM) targets high-value accounts with personalized marketing efforts tailored to the specific needs and pain points of each account. Customer service plays a critical role in ABM by providing deep insights into account-specific challenges, preferences, and feedback gathered through direct interactions. These insights enable marketing teams to craft highly relevant messaging and offers that resonate with decision-makers within target accounts. Additionally, exceptional customer service strengthens relationships within these accounts, increasing trust and loyalty, which enhances the effectiveness of ABM campaigns by facilitating upsell, cross-sell, and advocacy opportunities. In digital strategy, integrating customer service data (such as support tickets, satisfaction scores, and interaction history) into ABM platforms allows for real-time personalization and adaptive campaign adjustments, ensuring marketing efforts remain aligned with evolving customer needs. Thus, customer service acts as both a source of actionable intelligence and a relationship-building mechanism that amplifies the precision and impact of ABM initiatives.
designspråk
The connection between 'designspråk' (which translates to 'design language') and 'customer service' lies in the way a cohesive design language can enhance user experience, ultimately leading to more effective and satisfying customer interactions.
Social media content strategy
Customer service and social media content strategy are interconnected as effective customer interactions on social media not only enhance brand loyalty but also provide valuable insights that shape engaging content strategies.
Social media monitoring software
Customer service thrives on timely feedback gathered through social media monitoring software, enabling businesses to address customer concerns proactively and enhance their overall experience.
impactmarkedsføring
is a tool for
stukturkapital
Customer service thrives on the foundation of strukturkapital, as both emphasize the importance of relationships and organizational frameworks that support customer satisfaction and loyalty.
innholdsmarkedsføring
'Innholdsmarkedsføring' (content marketing) and 'customer service' both focus on providing value to the customer, enhancing their experience and building relationships through relevant information and support.
Ad monitoring software
Ad monitoring software provides real-time insights into how advertisements are performing across various channels, including competitor ads, audience engagement, and ad placement effectiveness. Customer service teams can leverage this data to anticipate customer concerns or questions triggered by specific ad campaigns or messaging. For example, if ad monitoring reveals a surge in negative feedback or confusion about a product feature highlighted in an ad, customer service can proactively prepare scripts, FAQs, or training to address these issues promptly. Additionally, insights from ad monitoring can inform customer service about the tone and promises made in ads, ensuring that service representatives align their communication to manage expectations accurately and maintain brand consistency. This integration helps close the feedback loop between marketing campaigns and customer interactions, enabling businesses to refine both ad strategies and service approaches based on real customer responses influenced by advertising content.
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