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Call center automationvsSocial media monitoring software

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Both 'social media monitoring software' and 'call center automation' enhance customer engagement by utilizing technology to analyze interactions and streamline communications for better service.

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Call center automation

nounkɔːl ˈsɛntər ˌɔːtəˈmeɪʃən

The use of technology to automate interactions and processes within a call center, enhancing operational efficiency and customer service.

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Social media monitoring software

nounˈsoʊʃəl ˈmiːdiə ˈmɒnɪtərɪŋ ˈsɔːftwɛər

Software designed to track, analyze, and manage interactions and content across social media platforms.

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