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rolevsCustomer Journey Optimization
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The 'role' of Customer Journey Optimization is akin to a skilled conductor harmonizing various elements of a symphony, ensuring each touchpoint resonates perfectly with the customer's needs and emotions.
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Customer Journey Optimization
nounˈkʌstəmər ˈdʒɜrni ˌɒptɪmaɪˈzeɪʃən
The strategic process of enhancing the customer experience across all interactions with a company, from initial contact through to post-purchase support.