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Call center automationvsDigital strategi
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Call center automation enhances customer service efficiency as part of a broader digital strategy, aiming to streamline operations and improve user experience in an increasingly digital marketplace.
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Call center automation
nounkɔːl ˈsɛntər ˌɔːtəˈmeɪʃən
The use of technology to automate interactions and processes within a call center, enhancing operational efficiency and customer service.
Digital strategi
substantivˈdɪdʒɪtəl strəˈtiːdʒi
A plan or approach that utilizes digital tools and platforms to achieve specific goals in marketing, communication, or business operations.