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Churn ratevsHotjar
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Hotjar, a tool for understanding user behavior through analytics and feedback, can help reduce churn rate by identifying and addressing pain points in the customer experience.
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Churn rate
nounˈtʃɜrn reɪt
The percentage of customers or subscribers who discontinue using a service within a specified time period.
Hotjar
noun/hɒtˈdʒɑːr/
Hotjar is a behavior analytics and user feedback platform that enables website owners to gain insights into how visitors interact with their sites.