Begrepsammenligning
rolevsCustomer journey mapping
Relasjonsforklaring
The 'role' of a business in 'customer journey mapping' is to empathize with and understand each step a customer takes, ensuring a seamless and satisfying experience throughout their journey.
Begrepsammenligning
Detaljert oversikt over begge begreper
Customer journey mapping
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ
The process of visualizing and analyzing the journey a customer takes when interacting with a company, from initial contact through to the eventual purchase and beyond.