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sales development representativevsCustomer journey mapping
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Both "sales development representative" and "customer journey mapping" are integral components of enhancing customer experience, as the former focuses on nurturing leads and building relationships, while the latter visualizes the path customers take to identify pain points and opportunities for engagement.
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Customer journey mapping
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ
The process of visualizing and analyzing the journey a customer takes when interacting with a company, from initial contact through to the eventual purchase and beyond.
sales development representative
nounseɪlz dɪˈvɛləpmənt ˌrɛprɪˈzɛntətɪv
A Sales Development Representative (SDR) is a sales professional who generates new business opportunities by qualifying leads and scheduling appointments for sales executives.