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Customer journey mapping platformvsSocial Proof
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A customer journey mapping platform visually outlines the steps a consumer takes, while social proof enhances this journey by showcasing testimonials and reviews that influence decisions, thus intertwining the user's path with validation from others.
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Customer journey mapping platform
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ ˈplætfɔrm
A system or tool designed to visualize and analyze the various stages and interactions a customer experiences with a company, product, or service throughout their engagement.
Social Proof
nounsoʊʃəl pruːf
A psychological phenomenon in which individuals conform to the actions of others, assuming that those actions represent the correct behavior.