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Customer data platform (CDP)vsCustomer Service Chat Software

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Both 'Customer data platform (CDP)' and 'Customer Service Chat Software' are essential tools for businesses to enhance customer engagement and personalize experiences by leveraging data insights for effective communication.

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Customer data platform (CDP)

nounˈkʌstəmər ˈdeɪtə ˈplætfɔrm (C.D.P.)

A software solution that aggregates customer data from multiple sources into a unified database, enabling enhanced analysis and personalized marketing strategies.

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Customer Service Chat Software

nounˈkʌstəmər ˈsɜrvɪs tʃæt ˈsɔftwɛr

Software that facilitates real-time communication between businesses and customers through chat, providing support and assistance.

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