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Customer Service ChatbotvsHotjar
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Hotjar provides insights into user behavior on websites, which can enhance a Customer Service Chatbot’s responsiveness by tailoring its responses based on real-time customer interactions.
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Customer Service Chatbot
nounˈkʌstəmər ˈsɜrvɪs ˈʧætˌbɑt
A computer program designed to simulate conversation with human users, typically employed to assist customers in obtaining information or resolving issues related to products or services.
Hotjar
noun/hɒtˈdʒɑːr/
Hotjar is a behavior analytics and user feedback platform that enables website owners to gain insights into how visitors interact with their sites.