Begrepsammenligning
Customer journey mappingvsProspekt
Relasjonsforklaring
Customer journey mapping and a prospekt both visualize paths to understanding experiences and opportunities, guiding choices and enhancing engagement in their respective contexts.
Begrepsammenligning
Detaljert oversikt over begge begreper
Customer journey mapping
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ
The process of visualizing and analyzing the journey a customer takes when interacting with a company, from initial contact through to the eventual purchase and beyond.
Prospekt
nounprɒsˈpɛkt
A wide street or avenue, typically lined with trees or buildings, especially in urban environments.