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Customer journey mappingvsannonsetekst
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Customer journey mapping and annonsetekst both focus on understanding and guiding a target audience through their decision-making process, whether in navigating a service experience or interpreting an advertisement.
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annonsetekst
nounɑːnˈnɔːsəˌtɛkst
Text used in advertisements to announce or promote products, services, or events, typically within a commercial context.
Customer journey mapping
nounˈkʌstəmər ˈdʒɜrni ˈmæpɪŋ
The process of visualizing and analyzing the journey a customer takes when interacting with a company, from initial contact through to the eventual purchase and beyond.