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Customer servicevsSocial media monitoring software
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Customer service thrives on timely feedback gathered through social media monitoring software, enabling businesses to address customer concerns proactively and enhance their overall experience.
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Customer service
nounˈkʌstəmər ˈsɜrvɪs
The assistance and advice provided by a company to individuals who purchase or utilize its products or services.
Social media monitoring software
nounˈsoʊʃəl ˈmiːdiə ˈmɒnɪtərɪŋ ˈsɔːftwɛər
Software designed to track, analyze, and manage interactions and content across social media platforms.